If you would like to report Islamophobia or get help, you can contact Islamophobia Support in the following ways:
CALL: 03 9328 2067
Complete the Islamophobic Incident Form
Islamophobia Support is a free community service dedicated to providing holistic support to the wider Victorian Muslim community who have been impacted by Islamophobia. We are committed to providing individualised support that addresses the unique needs and challenges faced by the community as our mission is driven by the theory of change and outcomes framework. We focus on providing individual support, developing opportunities for education and empowerment, and strengthen collaboration with organisations and communities to improve support available for Victorian Muslims.
If you would like to report Islamophobia or get help, you can contact Islamophobia Support in the following ways:
CALL: 03 9328 2067
Complete the Islamophobic Incident Form
Both research and community consultation tell us that the data on reported Islamophobic incidents doesn’t match what’s truly happening. Although the reasons for this are complex and varied, some include:
Islamophobia Support is committed to responding to these. We don’t want Islamophobia to be accepted, normalised or ignored. Some important reasons for reporting Islamophobic incidents include:
1. Support
We believe that when an Islamophobic incident report is made, individuals and communities should be responded to in a way that suits their needs. Experiencing Islamophobia can lead to many negative impacts, and our role is to understand and provide support in response to these.
2. Understanding
With better information about the scope, nature and impacts of Islamophobia in Victoria, we can advocate for better laws and policies. With this information we can also work to improve the support and reporting options available in Victoria.
3. Response
After reporting Islamophobic incidents, there may be options for responding to what’s happened. This may result in individuals or groups acknowledging, apologising or being held responsible for their actions.
Read about the ICV’s commitment to understanding, responding and providing support in our Islamophobia Position Statement.
If you need help reporting, please call Islamophobia Support on 03 9328 2067.
Islamophobia Support understands that there are different ways to report an Islamophobic incident, depending on the incident details. This can sometimes be confusing. You can report directly to Islamophobia Support here. We work closely with different services and organisations that receive and respond to Islamophobic incident reports. We recognise and value the different ways Islamophobia can be reported in Victoria.
If you feel unsafe or need urgent support, please call Victoria Police on 000.
If you are unsure about reporting, we encourage you to either contact us or to complete the online reporting form.
From here, we can talk to you about the different reporting options available to you and assist you with a report if you would like. How we offer help is based on the specific needs of the individual or community we are supporting. It is our role to listen to what’s happened and understand how we can best provide support. This might involve providing information, advice or a referral to another reporting option.
For example, if it seems like what’s happened may be considered religious discrimination or religious vilification, we might suggest and offer to help you with a complaint to the Victorian Equal Opportunity and Human Rights Commission.
Some of the reporting organisations and services that we can work with include:
Victorian Equal Opportunity and Human Rights Commission
Australian Human Rights Commission
Independent Broad-Based Anti-Corruption Commission
The Islamic Council of Victoria (ICV) is committed to protecting your privacy. The ICV operates the website icv.org.au and delivers the ICV Islamophobia support service, herein collectively referred to as ICV Islamophobia Support. This Privacy Policy sets out how we collect and manage information, and the steps we take to secure it.
Information collected by ICV Islamophobia Support is respected, managed and protected in accordance with the Information Privacy Principles in the Privacy and Data Act 2014 (Vic), and the Australian Privacy Principles in the Privacy Act 1988 (Cth). Information is only collected as necessary to fulfil one or more of the functions of ICV Islamophobia Support. All information is collected in lawful and fair ways. In alignment with the Information Privacy Principles: Personal information can only be used and disclosed for the primary purpose for which it was collected, or for a secondary purpose that would be reasonably expected.
Your use of the ICV Islamophobia Support service and website indicates that you accept this Privacy Policy and approve of the way we collect, disclose and protect information.
Information is collected when you engage with our site or service, including but not limited to, email correspondence, walk-in and phone, online and internal forms, feedback surveys and communication with the ICV Islamophobia Support service team. Information collected by ICV Islamophobia Support helps us to understand the scope, nature and impacts of Islamophobia on individuals and communities across Victoria.
ICV Islamophobia Support may collect personal information and sensitive information as part of our service. The extent and type of information we collect will depend on how much information you choose to self-report. This may involve sharing personal information and sensitive information. Information received by third parties is also protected, as set out in this Privacy Policy.
Personal information is information that identifies you or is capable of identifying you as an individual including: an individual’s name, signature, address, phone number or date of birth; sensitive information; credit information; employee record information; photographs; internet protocol (IP) addresses; voice print and facial recognition biometrics; or, location information from a mobile device.
Sensitive information is personal information that includes information or an opinion about an individual’s: racial or ethnic origin, political opinions or associations; religious or philosophical beliefs; trade union membership or associations; sexual orientation or practices; criminal record; health or generic information; or, some aspects of biometric information.
We also collect de-identifiable information about the way you use our website through cookies and website analytics to help us monitor and improve the service offered. Our website analytics monitor the way the website is used, including the pages viewed, time spent on pages and the way search terms are used.
We aim to provide support to individuals and communities who have experienced or witnessed Islamophobia. We also collect information about Islamophobic incidents and examples of Islamophobia in Victoria for monitoring, advocacy, research and reporting purposes.
The ICV Islamophobia Support service may use the information collected to provide you with updates and our services. We may contact you by a variety of measures including phone, email, mail or SMS and may contact you about new services or opportunities available to you. Your email address will only be added to a mailing list with your consent.
Your personal information and sensitive information will be kept confidential, and only provided to a third party with your consent. De-identified information may be shared with our project partners or in the public reports we produce. If required or authorised by Australian law, a law enforcement agency or government agency may exercise its legal authority to inspect our records when investigating suspected unlawful or improper activity.
You may request details of the personal information and sensitive information we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you, or believe that information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at: islamophobiasupport@icv.org.au
We reserve the right to refuse to provide you with information we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).
This website may use cookies, which are small temporary data files that our site may place on your browser to remember your preferences and record information about how you use the site and how we can improve our service. Information is only used in an aggregated manner. Information collected through cookies will not be provided to third parties.
Cookies are enabled by default because of their integration to this website. Cookies are not malicious programs that access or damage your device. You can choose to manage, disable and remove cookies on your web browser.
This site includes links to other websites not owned or controlled by the ICV Islamophobia Support service. Links to third party websites are only included for your convenience and do constitute sponsorship, endorsement or approval of these websites. ICV Islamophobia Support is not responsible for the privacy and security practices of other websites. We encourage our users to be aware of the way other websites respect privacy, manage security and collect information.
We may keep physical and electronic copies of the information we collect. All information collected is protected by procedures and systems to avoid misuse, interference, loss, unauthorised access, modification or disclosure. Information collected electronically is encrypted in transit and may be stored on our secure servers or globally (Amazon Web Services and Google Cloud Platform).
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the information we collect will not be disclosed in a way that is inconsistent with this Privacy Policy.
We may change or modify this Privacy Policy at any time, in our sole discretion. All modifications will be effective immediately upon updating this website page. We encourage you to review our Privacy Policy from time to time.
Should you have any compliments, complaints or questions about our service, or this Privacy Policy, please contact us via email: islamophobiasupport@icv.org.au
All feedback is taken seriously and will be responded to in due course.
